Services
IT support
Technical support for teams that need computers, email and printers working every day, with one direct contact and defined response times.
IT support
What is included
Helpdesk
Requests by email, phone or WhatsApp, logged and followed through to resolution.
Remote assistance
Most issues are solved remotely, in minutes and without travel.
On site support
Visits to your premises in Portugal or France for installations, hardware faults, network setup and office moves.
Microsoft 365 and Google Workspace
Accounts, licences, email, Teams, SharePoint, OneDrive and identity security.
Device management
Inventory, new workstation setup, Intune management and controlled updates.
Endpoint security
Antivirus, disk encryption, two factor authentication and password policies.
Printing and scanning
Setup and maintenance of printers, multifunction devices and scan to folder or email.
Monthly contracts
A fixed monthly fee with included hours, response priority and a monthly report.
IT support
Technologies
Productivity
- Microsoft 365
- Exchange Online
- Microsoft Teams
- SharePoint
- OneDrive
- Google Workspace
Management and identity
- Microsoft Intune
- Microsoft Entra ID
- Active Directory
Systems
- Windows 11
- Windows 10
- macOS
- Linux
Remote assistance
- AnyDesk
- TeamViewer
- RustDesk
IT management
- GLPI
- Snipe-IT
Product names and trademarks mentioned belong to their respective owners and are used only to identify the technologies we work with. Their mention does not imply partnership, certification or affiliation unless expressly stated.
Frequently asked questions
Answers to common questions
Where do you provide on site support?
In Portugal and France. Remote support reaches any country and visits are arranged case by case.
How does the monthly contract work?
We set a number of hours per month based on the size of the team. Urgent requests get priority and all work is logged in the monthly report.
Do you support Mac users too?
Yes. We support Windows, macOS and Linux, including centralised device management.
Can you move our email to Microsoft 365?
Yes. We plan the migration of mailboxes, contacts and calendars with minimal disruption to the team.
What about outside business hours?
For critical projects, out of hours support is available under contract.
Method
How we work
Assessment
We review the infrastructure or requirements and send a proposal with defined timelines and costs.
Implementation
Planned execution in phases, with minimal disruption to daily operations.
Ongoing support
Monitoring, preventive maintenance and a direct contact whenever you need it, with out of hours support for critical projects.
Have a project or a problem to solve?
Tell us what you need. We reply within 24 hours.